PMO Service Layers

When you want to focus only on your core business, Talentis is able to take full or part responsibility for your PMO, through on and off-site solutions.

We have structured our service delivery in the following layers:


Layer I – Support
This structure gives considerable authority to its project managers and project teams to enable them to deliver projects within estimates. There is no control over, or guidance offered to the project leaders, but support is provided through ongoing training, coaching, administrative requirements, and performance reporting. The chances of success are dependent on the leadership of individual project managers, and the influence of functional executives, having their own priorities in a siloed environment.

Layer II – Control
The controlling PMO displays a slightly more disciplined approach to project leadership. In many cases, support alone is not enough to keep projects within performance expectations. Controlling services include periodic reviews, project audits, performance assessments, and sometimes, corrective action. This means that the PMO has direct influence over the projects which may include risk management, quality standards enforcement, and communications channels.

Layer III – Direct
The directive PMO is a more authoritative structure providing not only project support and controlling, but is also fully responsible for the day-to-day management of approved processes. Usually, this is a smaller environment having a few important projects. In this structure, while project team members may be located throughout the organization, project managers report directly to the Program Manager within an organization. Success is determined by the experience and skills of the PMO operatives in managing larger and/or more complex initiatives.

Layer IV – Improve
This approach encompasses the best practices of the other three structures, and encourages others. Here we focus on increasing throughput and reducing cycle time as opposed to cost containment and rigid performance schedules. It also stresses the importance of the strategic resource, and the need for good multi-tasking in order to accelerate project delivery, reduce cost and increase in ROI in a multi-project environment. This is especially aimed at a more business led projects or complex program activity and would encompass implementation and change.